Use of Written Materials from Our Website

Welcome to Western Homework Help's Fair Use Policy; this section explains how you should use the written materials provided by our Website after completing your order. Please read this section carefully to understand all terms and conditions for fair use.

Under the Fair Use Policy, you (client or anyone using our service) should not specify your name or institution on any written material or instruction (hereafter referred to as "product") you receive from us (hereafter referred to as "Western Homework Help" or "we" or "our"). Any material provided by us is intended solely for research, guidance, or reference purposes for your assignments, projects, or related academic work.

We do not encourage, accept, permit, or consciously participate in exam cheating, plagiarism, or any academic misconduct. Our organization is committed to observing and adhering to all existing copyright and educational laws; under no circumstance will we permit customers to engage in plagiarism or violate copyright laws. By using our service, you agree that any message, idea, or point taken from the material we provide must be properly cited if incorporated into your own work. Western Homework Help and its affiliates and partners will not be responsible for any unethical, unlawful, or improper use of the product you obtain from us under any circumstances. Specifically, we are not responsible for low grades, legal claims, dismissal, plagiarism accusations, academic probation, suspension, academic misfortune, judicial actions, or any other disciplinary consequences.

Only the customer/individual with a purchase record in our system is responsible for any disciplinary action caused by unethical, illegal, or improper use of the written material. Additionally, we are not responsible for any technical issues that may affect product delivery, including mail server problems or customer internet service failures. We are not responsible for grades, scores, or academic outcomes related to the delivered product. Therefore, refunds cannot be requested based on dissatisfaction with academic results.

Cookies – What Are They?

Cookies are small data files temporarily stored on your device to identify you and save your preferences. These files consist of numbers and letters sent from our Website's server and stored on your device while accessing the Website. They help remember your preferences, such as keeping you signed in and saving your orders.

By using our Website, you consent to the use of cookies, including setting and reading cookies on your device. You are free to disable cookies at any time; however, please note that cookies are crucial for providing customized service and optimal functionality on Western Homework Help. We cannot guarantee full service performance if you disable cookies.

Types of Cookies We Use

Western Homework Help uses two types of cookies: persistent cookies and session cookies. Persistent cookies remain between user sessions, while session cookies store temporary details and are deleted after you close your browser or tab.

Why and Where We Use Cookies

We place cookies on our order form and other pages. You may not be able to place an order if cookies are disabled. We use cookies to enable live chats, keep you logged in, and monitor user activity for improving our services.

How to Delete or Block Cookies

You can block or delete cookies through your browser settings at any time. However, blocking cookies may result in reduced functionality on the Website. Additionally, we use Google Analytics to understand visitor interaction with our Website and generate statistical reports to enhance user experience.

At Western Homework Help, we work tirelessly to provide excellent assistance for academic and professional needs. Occasionally, situations may arise requiring us to compensate customers for an unsatisfactory experience. We have established a Quality Evaluation Unit to address customer concerns regarding their orders, led by a Quality Assurance Manager to ensure customer satisfaction. We encourage customers to initiate the quality evaluation procedure through our team rather than directly through payment platforms.

What If I Am Not Satisfied With the Product Quality

If you are unsatisfied with the quality of your order, please send it for revision. However, note the following:

• Provide specific revision instructions for the writer.
• After the third revision, if still unsatisfied, request assignment to a different writer.
• Clearly specify what the new writer should improve or revise.
• Inform us if you prefer a new writer to rewrite the paper from scratch.
• Alternatively, you may request Support to initiate a Quality Evaluation if a new writer is not a satisfactory solution.

Quality Evaluation

The Quality Evaluation process involves a negotiation between you and our Customer Experience Manager to identify quality issues and discuss possible compensation or refunds.

How to Avoid Quality Evaluation

1. Make early payment to prevent delays.
2. Submit an outline of your work before writing begins.
3. Select a \"Preferred Writer\" if available to maintain consistency in writing style.
4. Monitor your order status regularly and respond to updates promptly.
5. Review your order hourly or semi-hourly if possible to provide timely feedback.
6. Purchase VIP service extras for SMS updates to your phone number if desired.
7. Apply the same diligence to revision orders.

Service Availability

Although we work hard to ensure our services are available, we are not responsible if the Website becomes unavailable at any time. The Website may become inaccessible without prior notification. We are not liable for any loss, harm, or damages caused by website downtime, including the loss of any files or information. Please also note that any material or guideline from Western Homework Help reflects our viewpoints and does not constitute professional or legal advice.

Links to Other Websites

Our Website may include links to external sources. Clicking on these links will redirect you to third-party websites. Western Homework Help is not responsible for the content or material posted on external websites, even if accessed directly from our Website. These links are provided solely for visitor convenience and do not imply any affiliation, endorsement, or partnership unless otherwise stated.

Plagiarism

In academic writing, we aim for a plagiarism threshold of under 10%. If the delivered product exceeds 10% plagiarism (excluding references, idiomatic expressions, standard phrases, and bibliographies), you are entitled to a free revision or refund, subject to our Refund Policy. Please note that different academic institutions may have stricter requirements, and customers are responsible for ensuring compliance with their own guidelines.

Payment and VAT

Western Homework Help is fully registered under Kenya's Business Registration Service Act, 2015. Prices displayed during order placement include VAT for customers within Kenyan territory. VAT does not apply to optional services such as plagiarism reports, discounts, or other add-ons. For international customers, VAT applicability may vary depending on the jurisdiction.

Requests for Refund and Revision

You may be eligible for a refund under various circumstances, detailed in our Quality Assurance and Refund Policy. Please thoroughly review your material before approving it, as you cannot request a refund after clicking the \"Approve\" button.

By accepting our Terms and Conditions, you agree that you are entitled to a maximum of three revisions within one month following order completion.

If you request a refund, you are prohibited from using or distributing the product obtained. Western Homework Help will retain ownership of the material and may publish it online, which may cause it to be detectable by plagiarism checkers. This is intended to protect the rights of our writers.

After your deadline (the time you set during order placement) passes, you have 14 days to approve the order. If no action is taken, the order will be automatically approved and considered completed.

Please note that if a refund is issued, VAT (for customers within Kenyan Territory) is non-refundable. Therefore, the refunded amount will exclude the VAT portion.

Proofreading Services

We provide tailored proofreading and editing services, focusing on:

• Grammar correction
• Stylistic improvements
• Content adjustments (up to 30% of the original material)

Proofreading does not involve rewriting the content from scratch or paraphrasing articles published online. Instead, it involves correcting minor issues and enhancing clarity without altering the core content.

We take your privacy and confidentiality very seriously. Please review this section carefully, as it explains important information regarding your personal data.

Why We Collect and Process Your Personal Data

• To deliver customized services to each customer
• To ensure effective content delivery from our Website
• To contact you or transfer your order details to the control panel
• To manage your account, payments, and refunds
• To provide notifications and immediate feedback
• To respond to replies, comments, complaints, and inquiries
• For data analysis and market research
• To make recommendations and suggestions

Your Consent

We value your privacy and always seek your explicit consent before collecting or processing personal information. You may withdraw your consent by contacting us at info@westernhomeworkhelp.com. However, withdrawing consent may limit your access to certain features or services on our Website.

Type of Information We Collect

We collect personal information such as your email address, name, phone number, and payment details. We may also collect non-personal data such as your login ID, IP address, password, and any materials you upload or submit while working with us.

How Long We Keep Your Data

We retain your personal information only as long as necessary to fulfill the purposes outlined under \"Why We Collect Your Personal Data.\" However, we may retain data longer when required by legal, regulatory, or contractual obligations.

How We Share Your Data

We may share your information with third parties under the following circumstances:

• With service providers who help us process payments and deliver services
• With fraud prevention and monitoring organizations (for legal compliance)
• If Western Homework Help undergoes a business transaction (e.g., merger, acquisition), your information may be transferred as part of business assets — in compliance with applicable data protection laws
• When required by law, such as through a subpoena, court order, or legal process
• With your explicit prior written consent

Children

We understand the impact of technology on children. Therefore, our service is not available to individuals under 18 years of age. No person below 18 is allowed to place an order. If we discover that personal information was submitted by a minor under 18, we will promptly delete such information. Please contact us via info@westernhomeworkhelp.com if you suspect that we are storing data belonging to a minor.

Final Provisions

We have implemented administrative, technical, and physical safeguards to prevent unauthorized disclosure or access to your personal data. We regularly test and monitor our technology to ensure data security. Additionally, we train our employees on data privacy principles and enforce disciplinary measures when necessary to ensure compliance. We reserve the right to update this Terms of Use document periodically at our sole discretion. Revised versions will be posted on our Website, with or without specific customer notification.

At Western Homework Help, we are committed to providing high-quality and timely services. We are prepared to revise your order if it does not meet your specifications. You are eligible for up to three revisions if the following conditions are met:

Instructions

Revision instructions must not contradict the original order instructions. If our Quality Assurance Department determines that new revision instructions conflict with the original ones, the revision request may be denied.

Submission

You can submit a revision request by clicking the \"Revise Order\" button. Please carefully review your completed paper before submitting it for revision. If the order has already been approved, you must contact Support to request a revision. Make sure to provide detailed revision instructions and a reasonable timeframe. A revision cannot be guaranteed without an adequate deadline.

Deadline

Revisions can be requested anytime before the order is approved. Free revisions are available within seven (7) days after the original deadline unless your paper exceeds 20 pages. Always specify your preferred revision deadline. However, if no suitable writer is available within the indicated timeframe, the revision may not be possible.

Number of Revisions

We will complete up to three (3) revisions as long as the criteria above are met. You are free to include multiple points within your revision instructions. If your revision requests significantly alter the scope of the original order, it may be treated as a new order, subject to additional payment.

We understand that certain circumstances may require a refund. Please read this section carefully to understand our refund policy. Only the original amount you deposited for the order is eligible for refund, subject to the rules below:

Where Refund is Applicable

• If you made a duplicate payment (e.g., paid twice for the same order), and the writer has not started working on the order.
• If Support is unable to find an acceptable writer for your order, you will be contacted to initiate a refund.
• If the ordered product is delayed beyond your specified deadline, and you no longer wish to receive it. In this case, you must not download or use any part of the work.

If you cancel the order after the writer has started but before 50% of the deadline has passed. Partial payment compensates the writer for work done.

• If we cannot provide a writer to complete a requested revision.
• If you cancel the order after more than 50% of the deadline has passed, and the writer has already been assigned and started working.

Note: We always refer to our Terms and Conditions and Copyright License during the refund process. A 100% refund will not be granted if the order has been revised at least once. In the case of lateness, the maximum possible refund may not exceed 50% of the original order price, calculated at the discretion of the Customer Experience Manager.

Where Refund is Not Applicable

• If our Quality Assurance Department determines that the writer fulfilled the original order instructions.
• If you violate our service usage terms and conditions.
• If you request a refund for money accumulated in your internal wallet account.
• For optional services and discounts, such as plagiarism reports, tables of contents, abstracts, sources, or preferred writer services.
• If you are dissatisfied with scores on multiple-choice or problem-solving orders. Partial credit may apply if less than 50% of answers were correct, subject to evaluation by our Customer Experience Manager.

Welcome to the Western Homework Help Website Terms of Use. We encourage you to read these Terms of Use (Terms, Policies) carefully before accessing or using our Website or services. These terms govern your interaction with the Website whether you are a guest or a registered user.

\"You,\" \"your,\" or \"customer\" refers to the end-user accessing or using our Website and its contents, including purchasing or ordering any service or product through our company or affiliates.

\"Our,\" \"we,\" \"ourselves,\" and \"Western Homework Help\" refer to the services and Website provided by our company. \"Order\" refers to the product or service you request via the Website. Terms such as \"Website form,\" \"order form,\" \"acceptance\" are used interchangeably.

These Terms of Use, along with the Revision Policy, Privacy Policy, Refund Policy, and Cookies Policy, constitute a legally binding agreement between you and Western Homework Help regarding the use of our products and services.

Eligibility

By using or expressing interest in our services, you agree that:

• You have provided true, accurate, and updated information.
• You are at least 18 years old and capable of entering legally binding agreements.
• You will comply with all applicable laws and regulations.
• You will keep your payment and personal information updated with us.

We reserve the right to suspend or terminate your access without prior notice if we determine that you have violated any portion of these Terms of Use.

We may request additional identification documents to verify your identity, including scanned IDs, billing information, or partial card digits, in compliance with our Privacy Policy and security protocols.

Formation of the Contract

The services and materials presented on our Website constitute an invitation for you to make an offer (place an order), not a binding offer by Western Homework Help. When you submit an order, you acknowledge that you have read and accepted our Terms of Use. Order confirmation via SMS, email, dashboard, or other methods does not constitute order approval. An order is deemed accepted once payment is received and matched to your submitted request.

Our Services

Our primary service is copywriting. We customize content according to the subject matter and details you provide. Services may also include digital writing, editing, and proofreading assignments. Proofreading means correcting minor issues such as grammar, punctuation, stylistic, or formatting errors — not rewriting the document entirely. If plagiarized content is submitted for editing, it may be treated and priced as a new writing-from-scratch service. Edited orders will be available for download after Support approval.

Accessing the Website

You must submit accurate instructions and personal data. We process all personal and non-personal data according to our Privacy Policy. Security measures include login credentials (email and password).

We may change, disable, or restrict your login access without prior notice if necessary, including for violations of Terms. You are responsible for protecting your login credentials and must report unauthorized use immediately. We are not responsible for damages caused by your failure to maintain account security.

Order Placement

You can place an order by filling out the \"Place Order\" form on our Website. Alternatively, you may contact Support by phone to assist you with order placement. In such cases, you must provide all required information accurately as per the standard Order Form. Personal information collected during the order process is stored in accordance with our Privacy Policy.

We may send you updates regarding your order status via SMS, email, Website notifications, or telephone calls. Please review all order details carefully and correct any mistakes before proceeding with payment. Western Homework Help is not responsible for errors you fail to correct. We may request additional information or documents to verify your payment details or personal identity.

We reserve the right to place your payment or order on hold if additional verification is required. Your order is successfully placed only after payment is confirmed. If payment is not received within 30 days, your order will be canceled. Please note that your order deadline (timer) starts one minute after payment confirmation.

Payment and Fees

After clicking \"Proceed to Pay,\" you will be redirected to a secure Payment Gateway. We operate on a prepaid basis — services will only be initiated after full payment is received. Orders without completed payment may be delayed or canceled.

We reserve the right to review your order details after placement. If discrepancies or contradictory instructions are found, we may request additional payment and reclassify your order as \"Unpaid\" until resolved. All prices include applicable VAT and other relevant charges as per our Terms and Conditions. Additional payments are required for services such as selecting a \"Top Writer\" or other add-ons.

Order Fulfillment

Once your order is completed, it will be available for download via your dashboard (control panel). If you do not submit a revision request or express concerns within seven (7) days of the writer submitting the final version, the order will be automatically marked as \"Approved.\" For proofreading or editing orders, we modify up to 30% of the original content to correct grammar, structure, and formatting issues, without rewriting the paper entirely.

Warranties and Representations

By agreeing to our Terms and Conditions, you warrant, represent, and accept the following:

1. You have read, reviewed, and understood these Terms and Conditions.
2. You will properly cite any ideas, details, or information obtained from our Website.
3. Products or services obtained are for personal reference and research purposes only.
4. Freelance writers complete all orders, and your payment is directed toward them accordingly.
5. Western Homework Help receives compensation for organizing, improving, publishing, promoting, and maintaining these services and resources.
6. You agree not to copy, post, distribute, or otherwise use our content without prior written consent.
7. You will use the delivered product strictly for non-commercial, personal research, and reference, without moral or economic ownership rights.
8. You will not indicate your name on any document obtained from our Website.
9. You have provided accurate, updated, and complete information when filling any form on our Website.
10. You agree not to submit our work directly to any learning institution as your own assignment. We do not guarantee any particular grade, mark, or assessment outcome.
11. You acknowledge that we guarantee less than 10% unintentional plagiarism (see our Revision and Refund Policies for details).

Communication Mechanisms

To maintain efficient communication, you must provide a valid email address, phone number, or other suitable contact methods. Our primary communication method is email.

By accepting our Terms and Conditions, you agree to receive electronic communications, including disclosures, notices, updates, and promotional content. If you wish to stop receiving promotional messages, you may unsubscribe or contact Support. We will process such requests within ten (10) business days without additional charges.

All communications are subject to our Privacy Policy. You are responsible for ensuring your provided contact information remains valid. We are not responsible for communication failures due to invalid contact information.

Our Communication Practices Include:

• Including sender information (physical address, phone number, Website name) and an unsubscribe link in every promotional email.
• Clearly labeling promotional messages and essential notifications separately.
• Allowing you to opt out of push notifications by replying \"STOP.\"
• Processing unsubscribe and complaint requests within ten (10) business days.

Limitation of Liability

Western Homework Help and its affiliates shall not be liable for any consequential, indirect, exemplary, incidental, or special damages, including but not limited to lost profits, resulting from the use of our products or services. We are not liable for any unlawful, unethical, or inappropriate use of materials obtained through our Website.

Customers bear full responsibility for any legal, disciplinary, or corrective actions resulting from misuse of our services or products. We are not responsible for technical failures, delivery delays caused by Internet or mail server outages, or the customer's misunderstanding of delivered materials. We do not guarantee particular academic results.

Notification of Changes

We reserve the right to modify, update, or amend these Terms and Conditions at any time, with or without prior notice. You are responsible for reviewing these Terms periodically. Continued use of our Website and services after changes indicates your acceptance of the updated Terms.

Final Provisions

This document governs any disputes between you and Western Homework Help. Verbal or informal written agreements are not binding unless expressly stated herein. These Terms do not create an employer-employee, agency, partnership, or joint venture relationship between you and us.

We will only use the English language for all communications. If any provision is deemed unenforceable by a competent authority, it will not affect the validity of the remaining provisions. Section headings are for convenience only and do not affect interpretation.

These Terms are governed by the laws of the Republic of Kenya.

Updated: 10th April 2025 by Western Homework Help Support Team